Return & Refund Policy

Last updated: July 2026

At Aquanido, customer satisfaction is our highest priority. We want you to shop with confidence, knowing that every order is backed by our 30-Day Return & Refund Guarantee. If you are not completely satisfied with your purchase, we're here to help make the return process simple and hassle-free.

1. 30-Day Return Guarantee

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, items should:

• Be unused or only lightly inspected.
• Be in their original condition.
• Include all original packaging, accessories, and documentation whenever possible.
• Not show signs of misuse, intentional damage, or improper handling.

Certain products may not be eligible for return due to hygiene or safety reasons if they have been opened or used.

2. Free Returns

Aquanido proudly offers free returns on eligible orders.

Once your return request has been approved, our support team will provide detailed return instructions. Please do not send products back without contacting us first.

3. Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are processed within 5–10 business days after inspection.
• Processing times may vary depending on your payment provider or financial institution.

Shipping fees (if any were charged for special services) are generally non-refundable unless the return results from our error.

4. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon arrival.

If you receive:

• A damaged product
• A defective item
• The wrong product
• Missing items

Please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photographs showing the product and packaging

Our support team will work quickly to provide an appropriate solution, which may include a replacement or full refund.

5. Order Cancellation

Orders may be canceled before they have entered processing or shipment.

If your order has already been prepared or shipped, it can no longer be canceled, but it may still qualify under our return policy after delivery.

6. Non-Returnable Situations

Returns may not be accepted if:

• Products have been intentionally damaged.
• Products show excessive wear or misuse.
• Parts or accessories are missing due to customer handling.
• Items are returned outside the 30-day return period.

7. How to Request a Return

Please contact our customer support team with:

• Order Number
• Full Name
• Email Address
• Reason for Return
• Supporting photos (if applicable)

Email: support@aquanido.shop

We aim to respond within 24 business hours.